1. Order Processing Time
At ElectroCarts, we strive to process and ship orders as quickly as possible. Most orders are processed within 1-2 business days. However, please note that during peak seasons or promotional events, processing times may be slightly delayed.
2. Shipping Methods and Timeframes
We offer a variety of shipping methods to meet your needs:
- Standard Shipping: Estimated delivery within 5-7 business days.
- Express Shipping: Guaranteed delivery within 2-3 business days.
- Free Shipping: Available on orders over a specified amount. Delivery times may vary.
Please note that delivery times are estimates and may be subject to unforeseen delays, such as weather conditions or customs issues.
3. Shipping Rates
Shipping costs are calculated based on the weight of your order and the shipping method selected. You can view the shipping cost for your order at the checkout.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order by logging into your account on our website or by using the tracking number provided in the email.
5. International Shipping
ElectroCarts currently ships to select international destinations. International shipping costs and delivery times vary based on the destination. Customs duties and taxes may be applicable and are the responsibility of the customer.
6. Order Changes and Cancellations
If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. Once an order has been shipped, it cannot be modified or canceled.
7. Undeliverable Packages
If a package is undeliverable for any reason, our customer support team will contact you to address the issue and arrange for redelivery or refund.
8. Lost or Stolen Packages
ElectroCarts is not responsible for lost or stolen packages. Please ensure that the shipping address provided is accurate and secure. If you believe your package is lost or stolen, please contact the shipping carrier and our customer support team for assistance.
9. Contact Information
If you have any questions or concerns about your order or our shipping policy, please contact our customer support team at firstname.lastname@example.org